Frequently Asked Questions
How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 8–15 business days, with tracking included.
Can I return my order?
Yes — you have 14 days from delivery to request a return. See our Shipping & Returns page for details.
Are your straw bags handmade?
Yes, our straw and rattan pieces are handwoven, which makes each bag slightly unique.
Do you ship internationally?
We currently ship across Europe and to selected international destinations. Shipping options are shown at checkout.
How do I care for my straw bag?
Keep it dry, avoid heavy loads, and store it stuffed with paper to hold its shape.